• Patients aged 18 years and above.
• A patient who is a minor may apply for a medical report with the consent of his/her parent or legal guardian.
• Interested third parties, with consent of the patient.
• In the case of a deceased or mentally incompetent patient, the written consent of his authorized representative or all his immediate next-of-kin must be obtained for the release of the medical report.

Timeline for request completion:

Please allow 48-72 hours for processing of requests. Delays in prompt processing may be the result of:

• Patient’s upcoming clinic appointments or if the patient has been warded
• Reports requested from several clinical departments
• The doctor is away on leave

At Apollo Hospitals Dhaka, we only entertain claims from insurance companies and third party assistance (TPA) companies which have corporate agreements with us as per our updated terms and conditions.View list of these insurance providers below. If your insurance provider is in this list, the hospital will provide cash-less facility for the patient’s hospital admission (in-patient).

How to make an insurance claim:

To make an insurance claim from an insurance provider in our list, please read the guide below:

The patient’s insurance provider should firstly contact our Corporate Marketing team (contact details below) about their client/patient before the patient’s hospital admission or for emergency cases, during admission. The insurance provider should send us soft copies of the following:

• Patient information (patient name, UHID, room number, Consultant being treated under, etc.).
• GOP (guarantee of payment) or LOA (letter of authorization), clearly specifying what medical expenses the insurance provider will bear. (Note: Ambulance cost to and fro can also be added to the total treatment cost, if agreed by the insurance provider).

Corporate Marketing Team: